Hearing the words luxury bathroom typically brings to mind images of a large bathroom with expensive tile work, high-end plumbing fixtures, heated floors, and exquisite detail. Though this is definitely one definition of luxury in bathroom remodeling, there’s another, and it’s one many remodeling companies often treat as more of an afterthought.
The second definition has everything to do with the experience.
Instead of placing all of the attention on the outcome of a project, remodelers should take special care of the process of actually getting you there. It’s like any other luxury brand that makes each and every “shopper” feel like his or her money is being well spent.
If you’re investing in a luxury bathroom remodel, with all the bells and whistles, your needs as a homeowner should shape your customer experience — not the other way around. It’s all about creating a more inclusive atmosphere, so you feel part of the process. You should feel special and valued before, during, and after the remodeling project.
So, how exactly can you tell whether or not a remodeling company can deliver on both a luxury outcome and a luxury experience?
- Process. Process is probably the most important aspect of a luxury customer experience. For a remodeling company to not just build a luxury bathroom but take care of you from start to finish, it must have a process in place that focuses on the customer, and you can see this process in many different areas. Look for it in the ease to interface with design. The same should be said for making selections. The process should also do everything possible to minimize surprises that may elevate costs and prolong construction.
- Scheduling. If you were wondering what scheduling has to do with luxury, you wouldn’t be the first. But convenience is key to a luxury experience, and there’s nothing more inconvenient to a homeowner than having to hear there’s been a delay in the project’s finish date. Ask any potential remodeling company how they schedule a project and why it does to ensure that the project both starts and ends on time.
- Follow-through. Remember when I mentioned you should feel valued before, during, and after the remodeling project? Well, this at least partly has to do with follow-through. You want to make sure that your choice of remodeling company can deliver on its promises. Read testimonials and ask if you can speak to past customers about their experience with the remodeling company to get a better idea of their ability to see a project through to the very end.
When you’re looking for luxury in a bathroom (or any other room, for that matter), you should experience it in both the outcome and the process. If you don’t, you’re being shortchanged, and your money would be better spent with another remodeler.