Fair & Square Remodeling, like most companies, wouldn’t run very smooth without awesome vendors, suppliers, and subcontractors.
I want to take a few moments to talk about one of my most important partners – Mary Albright from Can Do Virtual Assisting.
I still remember when my friend Mickey Mikeworth and I were talking about me hiring a full time admin person and Mickey suggested to me that I try a Virtual Admin or VA. I had heard of virtual assistants in the past, and had always equated them with someone overseas in a big room full of other admin type people. My first reaction was, “How is that going to work? A local company needs someone who knows the people and the area.”
As is often the case with me, my preconceived notions were wrong. Can Do Virtual Assisting is local. In fact, her office is 20 min from my office. Oddly enough, she also works with another local business and an attorney in California and is able to connect with business owners to know their business.
Mary takes all the e-mails, texts, voice mails, tweet messages, Facebook messages, verbal requests, LinkedIn requests, and all the other ways people decide to communicate with Fair & Square Remodeling and she gets those requests into our system so we can respond to people appropriately. She’s usually one of your first points of contact when you connect with us at Fair & Square.
Mary is the main reason I end up where I am supposed to be at and why our estimates and feasibility studies show up when I say they will. She is also the reason our clients can read the estimates and feasibility studies.
Mary does one other important job. Everyone at Fair and Square Remodeling wants to deliver a better customer experience. Mary can take new initiatives we want to implement and create plans to make these initiatives a reality. Mary is a great process and procedure person. She’s just awesome that way.
To sum it all up, Mary is my operations manager. She makes sure that whatever needs to be done behind the scenes happens so that I can continue to grow the business and do the things that I personally have to do.
Learn about more of our team members on our profile pages.